Shipping policy
One Stop Skin Shop ships to Canada and the United States. Our products ship directly from partner warehouses in Korea and overseas, which is how we keep authentic K-beauty and beauty tools at fair prices.
Shipping rates
All rates are set in US dollars. Canadian shoppers see the converted amount in Canadian dollars at checkout.
| Canada | United States | |
|---|---|---|
| Standard shipping | $9.99 USD | $9.99 USD |
| Free standard shipping | Orders of $69 USD or more | Orders of $79 USD or more |
| Express shipping | $44.99 USD | $69.99 USD |
The free-shipping minimum applies to your order total after any discount codes. Free shipping applies to standard shipping only.
Processing and delivery times
- Processing: orders are prepared and handed to the carrier within 3–5 business days.
- Standard shipping: most orders arrive within 10–20 business days of ordering.
- Express shipping: items shipped from Korea arrive within about 6–10 business days of ordering. Some items from other warehouses can't be expedited and travel by standard shipping even when express is selected.
Business days are Monday to Friday, excluding holidays. Delivery times are estimates and can be longer during busy seasons, bad weather or customs checks.
Your order may arrive in separate packages
Because our products ship from different warehouses, an order with several items may arrive in two or more packages on different days. You'll receive a shipping email with a tracking number for each package. If one part of your order arrives before the rest, the remaining items are still on their way.
Tracking
Every package is shipped with tracking. Tracking details are emailed to you when each package ships. Tracking can take a few business days to update after you receive it.
Duties and taxes
- United States: import duties are prepaid on our standard shipping service, so there's nothing extra to pay at delivery.
- Canada: orders are shipped duties unpaid. Canada Post or the courier may collect GST/HST, import duties or brokerage fees at delivery. These charges are set by Canadian customs and are the customer's responsibility.
Packages refused because of duties or taxes can't be refunded for shipping costs.
Address accuracy
Please check your shipping address before placing your order. We can't redirect packages once they've shipped, and we aren't responsible for packages delivered to an incorrect address entered at checkout. If you spot a mistake, contact us right away and we'll do our best to update it before it ships.
Lost, late or damaged packages
If your tracking hasn't updated for 10 business days, or your order hasn't arrived 30 business days after ordering, contact us and we'll open an investigation with the carrier. If a package is confirmed lost, we'll send a replacement or a refund. For items that arrive damaged, see our Refund Policy and contact us within 7 days of delivery with photos.
Questions
Contact us through our contact page and include your order number. We reply within 1–2 business days.