Refund policy

Last updated: October 5, 2026

We want you to love what you order from One Stop Skin Shop. Because we sell skincare, makeup, beauty devices and personal-care products, hygiene and safety rules limit what we can take back. Please read this policy before you buy.

At a glance

  • Beauty devices are final sale. They can't be returned or exchanged.
  • Skincare, makeup, hair and body products are personal-care items and can't be returned for change of mind, colour or skin preference.
  • Damaged, defective or wrong items: contact us within 7 days of delivery and we'll make it right.
  • Shipping costs are non-refundable.

Beauty devices: final sale

For hygiene and safety reasons, all beauty devices and tools are final sale and can't be returned or exchanged once delivered. This includes LED masks, microcurrent devices, facial cleansing brushes, scalp and hair devices, body devices, eyelash curlers, gua sha, rollers and dermaplaning tools. Please check product details and instructions before ordering.

If a device arrives damaged, is defective or doesn't power on, email us within 7 days of delivery. Include your order number and a photo or short video of the problem. We'll send a replacement, or a refund if a replacement isn't available.

Skincare, makeup, hair and body products

For hygiene reasons, we can't accept returns of beauty and personal-care products, opened or unopened. This includes skincare, makeup, sheet masks, hair care and body care. Items bought on sale are also final sale.

Not sure what to choose? Email us before you order and we'll help you pick products for your skin type. If a product doesn't suit your skin, please stop using it.

Damaged, defective or wrong items

Please inspect your order when it arrives. If anything is damaged, defective, or isn't what you ordered, email us within 7 days of delivery. Include:

  • your order number
  • photos of the item, the packaging and the shipping label

When the problem is confirmed, we'll replace the item or refund it, including its shipping cost. In most cases you won't need to send anything back. If we do ask for a return, we'll send instructions and the return address, and we'll cover the return shipping. Please don't send items to the address on the package or to the manufacturer: returns sent without our approval can't be accepted or refunded.

Refunds

Approved refunds go back to your original payment method. Your bank or card provider may take 5–10 business days to post it.

  • Original shipping charges are non-refundable, except when an item is damaged, defective or wrong.
  • Refunds are issued in the currency you paid in. We aren't responsible for differences caused by exchange rates or bank fees.
  • If you used a discount code, the refund is for the amount you actually paid.

Exchanges

We don't offer direct exchanges. If you received a damaged, defective or wrong item, we'll replace it as described above.

Order cancellations

Orders are processed within 3–5 business days (Monday to Friday, excluding holidays). If you need to cancel, email us as soon as possible. We can cancel and fully refund an order that hasn't been processed or shipped yet. Once an order has shipped, it can't be cancelled.

Lost packages

Every order ships with tracking. If your package appears to be lost, contact us and we'll open an investigation with the carrier. Delays or missing tracking updates alone don't confirm a loss. Once the carrier confirms the package is lost, we'll send a replacement or a refund.

Customs, duties and taxes

Many of our products ship directly from our partners in South Korea. For orders to the United States, import duties and taxes on standard shipping are included, so there's nothing extra to pay on delivery. For orders to Canada, import duties, taxes or brokerage fees may be charged by customs or the carrier on delivery. These charges are the customer's responsibility and are non-refundable.

If a package is refused, abandoned, or returned because duties or fees weren't paid, it is not considered lost. Any refund is reviewed once the package is returned to us. Original shipping, return shipping and any customs-related costs will be deducted from that refund.

Contact us

Questions about an order, return or refund? Email mionestopskinshop@gmail.com and we'll get back to you within 1–2 business days.